PRIVACY POLICY

COLLECTED INFORMATION

We only collect the information needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site.

PERSONAL IDENTIFICATION DETAILS

Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

CONFIDENTIALITY

Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security applications in order to keep all the customers' information safe at all times.

CHANGES TO OUR PRIVACY POLICY

Kawan Athletics has the right to do any changes/updates Privacy Policy contents without giving prior notice to the customers.  Do keep track on the Privacy Policy page on our website.

SECURITY

Our company website do apply appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However, bear in mind that any information transmitted through the Internet is NOT 100% guaranteed safe and secure.

RETURN & REFUND

DEFECT

We try our best to provide accurate information in our product item(s) description for the purchase through www.kawanathletics.com ("our site"). However, we do not warrant that product item(s) description or other content on our site are accurate or error-free.

  • Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Please kindly allow 20% of the colour variance. Request for return as defect item(s) due to this reason will be rejected.

  • Minor variation in measurement (1-3cm) is not considered as defect. 

  • Minor imperfection (small black dots/ small stain/loose thread) which are not obvious and doesn’t affect the whole appearance of the item is not considered as defect. 

  • For printed products, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
     

RETURNS

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please email us at kawanathletics@gmail.com within 48 hours after you have received your order to alert us of the details of the defect. You can send the defective item along with the payment receipt in the original packaging to:


25, Jalan Awan Kecil 5, 
Overseas Union Garden,          
58200 Kuala Lumpur,   
Wilayah Persekutuan Kuala Lumpur,    
Malaysia.

 

Upon receipt of the defected product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. If the goods/products have been used or damaged by the customer, there will not be any refund.

SHIPPING

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to goods during shipment. We will also not be responsible if your shipment is lost during the return transit. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

TERMS & CONDITIONS

The terms and conditions stated below apply to all visitors and users of Kawan Athletics. Kindly take some time to read these Terms & Conditions prior to using www.kawanathletics.com ("our site"), you're bound by these terms and conditions as long as you're on our site.

GENERAL

The content of terms and conditions may be change, move or delete at any time. Please note that Kawan Athletics has the right to change the contents of the terms and conditions without any notice.

ORDER

You may place your order by completing and submitting the order form in our site. An order number will be given with every success order placed. You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order. We reserve the right to decline any request of amend order if the order has already processed.

PRODUCT INFORMATION

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

PAYMENT

We accept online (credit/debit card) and manual payment. For manual payment, you are required to complete the payment and provide payment notification to us within 24 hours upon order place as all unpaid orders will be automatically cancelled after the limit. 
 

IMPORTANT NOTE:

  • To complete your booking, please proceed until the end and you will receive an order confirmation email. 

 

 

 

MANUAL PAYMENT

Please make paymeny to:

  • Kawan Athletics 

  • CIMB 8010259249

  • Please send the payment receipt by WhatsApp to +6017 - 683 6413 for our reference.

  • All future correspondences on this matter will be through WhatsApp message.

  • Your slot/purchase is approved subject to receiving your payment receipt for our reference. 

INACCURACY INFORMATION

From time to time, there may be information on our site that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the right to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you believe you have received a defective product, please check out our “Return and Refund Policy”.

DELIVERY

Our delivery days are during weekdays, excluding weekends and local public holidays. Once the tracking number is provided to you, your parcel is under the responsibility of our third party postage service provided and we shall not be responsible for lost parcel if proof of postage is supplied. Any rush or urgent order should be contacted to our customer service before placing an order.

INDEMNIFICATION

The user shall agree to defend, indemnify and hold Kawan Athletics harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of our site.

CHANGES TO OUR TERMS & CONDITIONS

Kawan Athletics has the right to do any changes/updates on Terms & Condition contents without giving prior notice to the customers. Do keep track on the T&C page on our website.