Frequently Asked Question

General Questions

When are your training days and what is the duration of each session?

The duration of each session depends on the students' fitness level and the workout of that day. The maximum duration of a session is 2 hours. Check out our schedule and venue here.

I am interested in joining the training but I've never done any athletics training before, can I still join?

Yes, we welcome beginners to track regardless of any level of skill or fitness. You will be split according to your ability and will be in a group that is suitable to your level.

What kind of training do you do?

Basic running techniques, kids' athletics, sprint & hurdles, race-walking, middle long distance , strength & fitness training, athletics clinic, team-building, online fitness training.

What is the minimum age?

Our program is suitable for students from the age of 7. However, in order to keep the training experience the best it can be for everyone, we would observe younger kids on their first two training sessions to see if they are ready to start training with us in the group as they may have a shorter attention span and may have trouble following instructions. We also offer private training.

Do you offer one-to-one training?

We offer one-on-one running/racewalking coaching and personal training. If you are interested in learning about personal or group training, please contact us. 

Can I walk-in, or do I have to be a member?

Yes, please feel free to come and join us anytime. However, the walk-in fee varies and you will need to bear the cost of all the competition registration fees when participating in any competition. You will benefit in many ways by becoming an active member. Please book your walk-in session here.

Can I visit for a try out before joining?

If you're not sure if we're the right club for you, we offer an intro offer package for newcomers to try out and decide for themselves before joining. Our intro offer package allows for 2 visits within 14 days. Contact us to book your session.

How much does joining Kawan Athletics cost?

Kawan Athletics is very reasonably priced and provides great value for money for sporting activities. You can check out our physical training packages here or online remote training here.

What should I wear and bring to training?

An appropriate athletics attire and sports shoes. Do bring hand sanitiser, extra masks, water bottle, towel, and training mat (some warm up exercises require you to lie down on the floor).

Tight-fitting shirts showing any part of an athlete's midriff are not allowed. A handbook that explained more about attire will be passed to you upon registration.

Can I train without spike shoes?

Not all training is done at the stadium/track, thus, spike shoes are not a must. Also, there is no need to purchase spikes to run on the track for beginners in the first 3 months of their training. It's not recommended to buy a fancy pair of spike shoes until you know what you're looking for and you should discuss with the coach before buying them.

What should I wear if i'm going to compete for Kawan Athletics?

We have club official kit that can be purchased (e.g. tracksuit, vest & etc). These are required when you are representing Kawan Athletics and competing in competitions and events. We love the team atmosphere of everyone wearing the official kit! Athletes must wear spikes in competitions.

 
 

Kids' Athletics

What is the minimum age?

Our program is suitable for students from the age of 7-12. However, in order to keep the training experience the best it can be for everyone, we would observe their first two training sessions to see if they are ready to start training with us in the group as they may have a shorter attention span and may have trouble following instructions. We also offer private kids athletics training.

What is kids' athletics?

Our kids' athletics program focuses on building a solid foundation in FUNdamental movement skills such as running, walking, throwing, and jumping. These skills will increase their potential to excel in any sport in the future. There's no specification (sprint/long distance only) in kids' athletics unless requested by parents.

What else do you focus on?

Other than movement skills, we are also looking at teamwork, strategic thinking, and life skills. We would also send them to competitions for individual events and team events to gain experience and exposure that they will need when they represent the school, district, state, and open competitions in the future.

I do other sports (e.g. squash, tennis, taekwondo, football), but can I join to improve certain skills?

Yes, we have football and tennis players in our family, some are here for speed and agility, some are here for coordination and flexibility. Just let us know what you'd like to focus on more, and we will design the training that's suitable for you.

I would like to know more about the schedule and fees.

Kawan Athletics is very reasonably priced and provides great value for money for sporting activities. You can check out our Kids' Athletics program here and for schedule & venues here. For other general questions please read here.

Subscription Enquiry

INTRO OFFER PACKAGE: What does valid for 14 days mean?

Our intro offer is valid for 14 days from the date of first use. It is available for use by one person only and is non-transferrable. The intro offer will activate on the date you selected as a "Start Date".
 
For example, your start date is 7/1/2022, you will need to book your first and second class before your package expires on 20/1/2022.

I can only attend 3 physical training sessions a month due to personal reasons, can I get a refund or use the remaining tokens for an online training session?

Unless stated otherwise, all physical training plan tokens can only be used for the physical session. If attending all sessions is not possible, we suggest you select walk-in.

What happens if I still have a session left on my intro offer package or monthly subscription after the expiry date?

All training sessions need to be booked and taken prior to the expiration date for each training package. For instance, if your monthly subscription expiration date is January 31, you must take all classes on or before January 31.
Unused sessions cannot be rolled over to the following subscription, the unused sessions will be forfeited.

What happens if I am unable to attend my scheduled training?

You must cancel a scheduled training 8 hours in advance. If you don't show up, are more than 15 minutes late, or cancel your session less than 8 hours before your scheduled training, you will be charged for the session.
 
CANCELLATION/RESCHEDULE – more than 8 hours notice: no charge.

CANCELLATION/RESCHEDULE – less than 8 hours notice: full session charge.
 

Can I suspend or extend my intro offer package or monthly plan?

We do not allow suspensions or extensions on your Introductory Offer (14 days) or Monthly subscription (30 days) unless you are injured, in which case we will ask for a medical certificate from your doctor.

 

Please be aware when purchasing your Introductory Offer or Monthly pack that you will be required to use your pack within 2 Weeks or 1 month (30 days) respectively. Any unused sessions will expire.

Do I need to book a session on competition day?

Yes, you are required to book a session on competition day.

Do you have training on public holidays?

All training sessions will automatically be cancelled if it falls on a public holiday and we are not obligated to replace these classes. However, we will announce in advance if we are holding a session on a public holiday.
 
Kindly plan ahead and book your sessions earlier.

 

What happens if a session is cancelled?

If training sessions are cancelled due to competitions or emergencies, we will provide advance notice and arrange for a make-up session for those who didn't take part in the competitions. 
 
Kawan Athletics is not obliged to offer a make-up session in the case of a cancelled session
- if the day of the class is a public holiday,

- If the weather gets bad after starting the workout

Can I transfer or share sessions?

No, sessions are not transferrable and session cannot be shared with more than one person as all sessions plan are for individual use only.

 

Online App & Booking Classes

How to download the mobile app?

Download our online application here.

How to buy a monthly subscription or walk-in?

By Phone Application
Please follow these steps:
1) Download our online application here
2) Sign in / Sign up as a member
3) Click on "Pricing" tap
4) Select a monthly package/walk-in
5) Click "Get Plan'
6) Select payment method
7) You bought a plan/walk-in session.

8) Book your session
 
By browser
Please follow these steps:
1) Go to the drop-down menu on the physical training plan on top of the page and click "Pricing Plan"
2) Select a monthly package/walk-in
3) Click "Get Plan'
4) Select payment method
5) You bought a plan/walk-in session.

6) Book your session

How to book a training session?

By Phone Application
Please follow these steps:
1) Click on "Services" tab
2) Select a venue, date, and time
3) Click "Book"
4) Your class is now booked.
 
By Browser
Please follow these steps:
1) Click on "Physical Training Plan" on the menu
2) Click "Book Now"
3) Select a venue, date, and time
3) Click "Book"
4) Your class is now booked.

How will I receive a confirmation informing me that I am booked in?

Once you have booked into a class you will receive a confirmation email which, will also include the details of the booked class. For Zoom session, a link will be emailed to you.
 

Where to view my booking/subcription?

By Phone Application
Please follow these steps:
1) Click on my profile on the top left
2) Click on your name
3) Click on "My Activities"
4) Click on "My bookings" to view upcoming and past bookings
5) Click on "My subscriptions" to view active and expired subscriptions
 
By Browser
Please follow these steps:
1) Click on my profile 
2) Click on "My bookings" to view upcoming and past bookings
3) Click on "My subscriptions" to view active and expired subscriptions

What happens if a session is cancelled?

If training sessions are cancelled due to competitions or emergencies, we will provide advance notice and arrange for a make-up session for those who didn't take part in the competitions. 
 
Kawan Athletics is not obliged to offer a make-up session in the case of a cancelled session
- if the day of the class is a public holiday,

- If the weather gets bad after starting the workout

What happens if I cannot attend a session?

Please go to subscription enquiry for more info.


 

 

Whatsapp Group

Is there a whatsapp group?

Yes​, once you are confirmed going long term with us, you will be add into the parents Whatsapp group and your child into the athletes group.

What is the purpose of having a Whatsapp Group?

It's for us to share important announcements/notices and the competition progression of the athletes.

In what circumstances will I be removed from the group?

  1. When your child/you have been inactive for 30 days from the expiry date of the monthly subscription. This is to keep our other athletes data protected.

  2. When you share irrelevant messages/negativity / fake news/spam in the group.

  3. When you use this group as a platform to air views/grievances regarding a coach, parent, or athlete.

Can I leave the group?
You will miss out on some important notice, but yes, you can leave anytime you want to.

Do you put every notice to parents group?

Above 12 parents - No, we only post necessary/important notice into the group. Your child will learn to take instruction/information from the athletes' group, communicate with you, and make decisions. They also will learn to ask if there's anything they don't understand. 

12 and Under 12 parents - Yes, we will post all U12 notices to the parents' group.

 
 

Product & Delivery

What are the payment methods available?

1. Direct bank transfer CIMB 8010-259-249(Kawan Athletics)

2. Cheque 

Please send us the payment slip after you made the payment.

How long does the delivery usually take?

Most delivery takes about 7 to 20 days after your online payment is confirmed. Please expect 30 days delivery for bigger items. Please contact us before placing an urgent order to check whether the item is ready-stock.

I'm ordering for my school/team, can I request for a quote?

Yes, please list down the items that you need and other necessary details (e.g. quantity, design, colour, material, shipping address, budget & etc), and send to us via email and we will get in touch as soon as possible.

I couldn't find the equipment/shirt I want on your website?

Please send us a message and we will quote the price for you.